Free Delivery across Malta & Gozo on orders over €20.

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Delivery, Return & Cancellation Policy

Delivery Policy

All orders are processed within 1 working day after receiving your order confirmation email. You will receive an email notification when your order has been sent out for delivery. Please note that your order is not final until you receive such email notification and we reserve the right to cancel your order for any reason until such time.

Applicable charges for your order will be calculated and displayed at checkout.

Local delivery

Free delivery is available for orders over €20 across Malta and Gozo.

Delivery of orders with large/heavy furniture, including but not limited to beds, shall be restricted to ground floor level only. A lifter service may be coordinated from our end at an additional charge.

International Shipping

We offer international shipping worldwide.  For applicable shipping rates, please contact us on info@whimsycastle.mt.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Whimsy Castle is not responsible for these charges if they are applied and are your responsibility as the customer.

Refund & Return Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, without any damages, unworn or unused, with tags, and in its original packaging.

To process a return, you can contact us at info@whimsycastle.mt and if your return is accepted, we will send you the appropriate instructions. You may opt to exchange the item or request a refund. We will refund the full order amount less the shipping costs for the return.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can make the necessary arrangements for its replacement.

Cancellation Policy

Your order is not subject to unilateral cancellation and Whimsy Castle may refuse a cancellation at its sole discretion without assigning any reason whatsoever.

Requests for cancellation following the settlement of a deposit shall not entitle you to a refund of the deposit and such cancellations shall automatically result in the loss of the total amount corresponding to the deposit paid.

Gift Registry

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